Back to overview
Downtime
User unable to log in
Nov 17 at 10:31am CET
Affected services
Mercury
Resolved
Nov 17 at 11:05am CET
Missing update
Affected services
Created
Nov 17 at 10:31am CET
On Sunday, Nov 17 2024, we experienced login problems to our Mercury application.
As this happened outside office hours, and was missed by our monitoring, it was only fixed at around 8:15 AM on Nov 18, 2024, after users had started reporting being unable to log in.
We are currently working on being able to monitor pages that are behind the login to avoid such problems in the future.
Affected services